Access

Transpo Access Paratransit Service

The American with Disabilities Act of 1990 requires public entities operating fixed route transportation systems to provide comparable paratransit  services to people with disabilities.

Transpo’s paratransit service, is available for eligible riders who, because of a disability, may require an alternative to the regular fixed route service. Individuals must apply and be deemed eligible through criteria established by the U.S. Department of Transportation.

Getting Started

To apply for Access service, please complete the Access Application. To renew your Access eligibility, please complete the Access Renewal Application.

A copy of the application may be obtained at the Transpo office or by contacting Access at 574.234.1188 from 8:00 a.m. to 5:00 p.m. Monday through Friday. Completed applications may be returned to:

Transpo Access
1401 S. Lafayette Blvd
South Bend, IN 46613

The applicant, or someone of their behalf, must complete the first three pages. A physician, social service professional or other healthcare professional, who is familiar with the application and how their condition prevents use of the fixed route service, must complete the last page.

An eligibility determination will be made and the applicant notified in writing within twenty-one (21) days after the completed application and professional verification form (if necessary) have been received.

What Eligible Riders Need to Know

Service Area – Paratransit service is provided within ¾ mile of our fixed-route service. All trips must take place within the defined service area. Access will determine if your trip is eligible when you call to schedule a ride. Please review our System Map to view Transpo's service area.

Service Hours

Transpo’s ADA complementary paratransit service operates the same days and hours of service as the regular fixed route service.

Monday through Friday - 5:10 a.m. to 10:15 p.m.
Saturday - 6:20 a.m. to 10:20 p.m.*
Sunday - No Service
*Access will only provide service after 7:00 p.m. on Saturdays to locations within 3/4 mile of Route 7.

There is no service on Sundays or the following holidays:
New Year’s Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Day

For reservations and cancellations, please call 574.234.1188.

When making a reservation, please have the following ready:
Name
Date of travel
Origin address
Destination address
Desired arrival time
Desired pick-up time

Please be sure to let the scheduler know if you will need assistance from your door to the van and if a personal care attendant, companion or service animal will accompany you.

Access will confirm your pick-up and return times. Trips may be scheduled up to one (1) hour before or one (1) after the requested times.

Pick-up and Drop-off Procedures

There is a thirty (30) minute window for the pick-up time that extends from fifteen (15) minutes before to fifteen (15) minutes after the scheduled pick-up time. For example, if you schedule a 9:30 a.m. pick-up, the vehicle may arrive between 9:15 a.m. and 9:45 a.m.

Drivers arriving within the pick-up time period will wait up to five (5) minutes. Any passenger who is not at their scheduled pick-up point and ready to go by that time will be considered a “no-show” and the driver will leave to pick up other passengers. The only exception is for passengers detained by a medical appointment. If you know that you will be detained during a medical appointment, please call Access at 574.234.1188 as soon as possible. When you are ready to be picked-up, call Access and the next available vehicle will be dispatched to pick you up.

Cancellations

If you are unable to make your scheduled ride, please call 574.234.1188 at least sixty (60) minutes prior to your pick-up time.

Service Suspension Policies

A “no-show” occurs when:

You fail to show for your scheduled trip
You fail to cancel at least sixty (60) minutes prior to your scheduled trip
You are not ready within five (5) minutes of the driver’s arrival during the pick-up time

If you are a “no-show” for your “going” trip, your return trip will remain unless you call to cancel.

Suspensions are determined based on the percentage of “no-shows”.

7% no-shows receive a warning letter
10% no-shows receive a second warning
12% no-shows receive a suspension

Suspensions will be issued by mail and include the date the suspension begins, the times/dates of the no-shows and your right to appeal.

General Policies

The paratransit service fare is $2.00 which is twice the fixed route bus fare as allowed by ADA regulations. A fare is charged for each leg of the trip. Payment is required at the time of boarding. Two-ride and Ten-ride punch cards are available for purchase at Transpo's Adminstrative Offices (1401 S. Lafayette Blvd) or online by clicking HERE.

If a passenger uses oxygen, the tank must be portable. Once on board, the portable oxygen tank must ride in a secure location.

All passengers must wear seatbelts when appropriate.

All passengers using a wheelchair or scooter must use the restraint system that is used to secure the wheelchair or scooter to the floor of the vehicle.

The number of packages a passenger can have along is limited to the number they can carry and maintain in their seating area.

Drivers cannot accept tips.

For safety reasons, Access may request that passengers be accompanied by a personal care attendant.

Access may suspend or refuse service to any individual whose behavior and/or actions are violent, seriously disruptive, illegal or those that may cause safety concerns.

Access Passenger Handbook

To view a copy of the Access Passenger Handbook, please click HERE.

Accessible Information

Transpo offers information in a variety of formats including electronic, large print and audio upon request. Information is also available online in a multiple languages (see Google Translator on the upper right corner of the home page). For questions or to request information, please contact Transpo at 574.232.9901.

Explore our LEED Platinum Facility

RIDER ALERT: Smart Streets Construction Detours will be in place for Routes 3A, 3B, 5 & 6. Click HERE for full details. Visit Transpo's Detour Page for a list of all detours throughout the system.

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